3 days ago

Georgia, New York, the Northeast and the Midwest energy updates are in full effect as of today. Check out the rates page for more details. Expand

5 days ago

Join us for a Stream-wide conference call on Thursday, June 13. Expand

June 04, 2019

The Texas Triple Play promotion expires tomorrow! Don't miss the opportunity to earn $50 when you enroll new Texas Residential customers. Expand

June 03, 2019

New stops have been added to Rob's Road Tour. Check them out now! Expand

May 31, 2019

Dial in today, May 31 at 5 p.m. CT for a special conference call for all Associates hosted by Founder Rob Snyder, CEO Bouncer Schiro and CSO Steve Fisher Expand

May 30, 2019

Heads up Austin Associates! Austin’s All-City BP event has been moved to Monday, June 3. Expand

May 28, 2019

Our phone systems are currently unavailable due to a carrier outage. As we work with them to resolve the issue, please reference FAQs on MyStream.com, or contact us via chat or email. Expand

May 25, 2019

Stream's new phone number is officially live! Starting today, you and your customers will be able to use one number to reach us, no matter why you're calling. Expand

May 24, 2019

Heads up! In observance of Memorial Day, the Stream Corporate Office will close on Friday, May 24 at 3 p.m. CT and remain closed through Monday, May 27. Associate Support, Commercial Sales, Dallas Residential Sales and Wireless Onboarding Support will be impacted. We will resume normal business hours on Tuesday, May 28. We apologize for any inconvenience this may cause. Expand

May 22, 2019

Meet your June All-City BP Event speakers! Expand

May 18, 2019

Heads up! Associate Support will be closed Monday, May 20 between 9 - 10:30 a.m. CT for a company-wide meeting. Expand

BIG

BIG Item of Discussion: Stacking & Placement

6 days ago

Stacking, or as you may have heard it referred to recently – placement, is the placing or giving of a customer to someone with which they do not have a relationship. Our company’s strength has always been building relationships, and without them, customers are less likely to stay with Stream even for the duration of their contracts. When a customer knows that they’ll see you at a PTA meeting or Sunday church, they think twice about walking away from their energy contract. 

The specific policy from Section 9.9 of Stream’s Policies & Procedures states: 
“Stacking” or “placement” is the manipulation of the Stream Compensation Plan and/or the marketing system in order to illegitimately trigger commissions or rank advancement. This includes, but isn’t limited to, situations where one IA places customers under a downline IA who may not know or have any relationship with such individuals. This behavior is fraudulent.

Stream counts on its IAs to contact BIG if an unfamiliar customer is placed directly under them. Together we can prevent fraud, but failure to notify BIG may be considered a violation of this policy.


The base of our business is to bring warm market customers to Stream and teach others to do the same. If you are sharing customers with your downline and not teaching them how to get customers themselves, are you really helping them succeed or are you just getting the immediate bonus benefits? It’s also harder to keep a sticky customer when they aren’t yours and are simply placed somewhere in your organization. That is why placing customers under others is a concern. We want our Associates to teach their teams how to build relationships and get customers for themselves so they can go out and do the same with the teams they build. This creates a solid foundation of leaders in the field. 

Let’s discuss a real-world example: contacts with several customer referrals, like apartment complexes. Although Associates are still allowed to leave business cards and other related information with managers or receive referrals from apartment managers, when customers are referred from sources like these, they must always be personally sponsored by the Associate who has the relationship with the contact. These customers cannot be “referred” to other Associates or placed under anyone except the original Associates. Whomever has the relationship with the referring contact is the rightful owner of those customers. 

Remember, working as a team ensures that everyone stays in compliance with our policies. We’re counting on you to contact us if an unfamiliar customer is placed directly under you. Together we can prevent fraud. 

Tags:

Tags:

BIG

Like what you read? Let us know!

Clap to show how much you enjoyed this post. Plus, it's really fun!

14