3 days ago

Georgia, New York, the Northeast and the Midwest energy updates are in full effect as of today. Check out the rates page for more details. Expand

5 days ago

Join us for a Stream-wide conference call on Thursday, June 13. Expand

June 04, 2019

The Texas Triple Play promotion expires tomorrow! Don't miss the opportunity to earn $50 when you enroll new Texas Residential customers. Expand

June 03, 2019

New stops have been added to Rob's Road Tour. Check them out now! Expand

May 31, 2019

Dial in today, May 31 at 5 p.m. CT for a special conference call for all Associates hosted by Founder Rob Snyder, CEO Bouncer Schiro and CSO Steve Fisher Expand

May 30, 2019

Heads up Austin Associates! Austin’s All-City BP event has been moved to Monday, June 3. Expand

May 28, 2019

Our phone systems are currently unavailable due to a carrier outage. As we work with them to resolve the issue, please reference FAQs on MyStream.com, or contact us via chat or email. Expand

May 25, 2019

Stream's new phone number is officially live! Starting today, you and your customers will be able to use one number to reach us, no matter why you're calling. Expand

May 24, 2019

Heads up! In observance of Memorial Day, the Stream Corporate Office will close on Friday, May 24 at 3 p.m. CT and remain closed through Monday, May 27. Associate Support, Commercial Sales, Dallas Residential Sales and Wireless Onboarding Support will be impacted. We will resume normal business hours on Tuesday, May 28. We apologize for any inconvenience this may cause. Expand

May 22, 2019

Meet your June All-City BP Event speakers! Expand

May 18, 2019

Heads up! Associate Support will be closed Monday, May 20 between 9 - 10:30 a.m. CT for a company-wide meeting. Expand

Corporate News

We’ve Got a New Phone Number!

May 25, 2019

1-866-447-8732 

Commit it to memory, Streamers! This is the only phone number you and your customers need to reach the corporate office. Save it to your phone and share it with everyone you know.

The Friendliest Robot

We’re also introducing an easy-to-use automated phone system that routes your call using simple voice commands. In fact, now’s the perfect time to introduce you to our new support team.

 

Just kidding. We’re still an office full of human beings dedicated to supporting your success! The automated phone system will just make it faster and easier to assist you.

  • Intuitive self-service options (bill pay, extension requests, customer onboarding, etc.).
  • Hear estimated hold times or save your place in line and hang up. We’ll call you back!

We’re also upping our online support game with live chat for Associates and customers, plus agent co-browsing.

Questions About the New Phone System?

We’ve got answers to your most burning questions! Use this guide and FAQs to familiarize yourself with the new system. 

Download the Guide

Download the FAQs

A few things to note:

  1. Web chat is available for Associates and customers on MyStream.com during regular business hours. It’s the quickest way to get your questions answered.

  2. If you call in with a question about your existing customer, you should still choose “Associate” in the first menu, not “existing customer.”

  3. EDs and above still have access to VIP Support. If the number you call from matches the number listed in your Power Center, you’ll be routed to VIP Support after you complete the Associate call flow. If you’re calling from a different number, you’ll have the option to manually enter the one associated with your account.

  4. If you speak Spanish, say “Español” when prompted at the beginning of your call. Si hablas Español, dime "Español" cuando es solicitado al comienzo de tu llamada.

  5. Big system launches are bound to have a few bugs, so keep your feedback coming. We’re using your comments to work through them. Thanks for your patience and leadership!

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Corporate News

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