Commit it to memory, Streamers! This is the only phone number you and your customers need to reach the corporate office. Save it to your phone and share it with everyone you know.
The Friendliest Robot
We’re also introducing an easy-to-use automated phone system that routes your call using simple voice commands. In fact, now’s the perfect time to introduce you to our new support team.
Just kidding. We’re still an office full of human beings dedicated to supporting your success! The automated phone system will just make it faster and easier to assist you.
- Intuitive self-service options (bill pay, extension requests, customer onboarding, etc.).
- Hear estimated hold times or save your place in line and hang up. We’ll call you back!
We’re also upping our online support game with live chat for Associates and customers, plus agent co-browsing.
Questions About the New Phone System?
A few things to note:
- Web chat is available for Associates and customers on MyStream.com during regular business hours. It’s the quickest way to get your questions answered.
- If you call in with a question about your existing customer, you should still choose “Associate” in the first menu, not “existing customer.”
- EDs and above still have access to VIP Support. If the number you call from matches the number listed in your Power Center, you’ll be routed to VIP Support after you complete the Associate call flow. If you’re calling from a different number, you’ll have the option to manually enter the one associated with your account.
- If you speak Spanish, say “Español” when prompted at the beginning of your call. Si hablas Español, dime "Español" cuando es solicitado al comienzo de tu llamada.
- Big system launches are bound to have a few bugs, so keep your feedback coming. We’re using your comments to work through them. Thanks for your patience and leadership!